Getting Started
Help Center Overview
This Help Center is built to answer the questions that come up most often once you're actually using Zimpl day to day — account setup, billing, and the small issues that are easy to resolve once you know where to look.
If you're looking for step-by-step setup instructions instead, the Documentation section walks through configuring your business group from scratch. If you want to understand how Zimpl's intelligence features actually work underneath the surface, the Knowledge Base covers that in depth.
Can't find what you're looking for here? Use the search bar above, or reach out directly — every message is read personally, not filtered through a support queue.
Getting Started
Account Basics
Each business group using Zimpl operates on its own dedicated subdomain — for example, yourgroup.zimpl.app — rather than a shared login page. This keeps your business group's data completely separate from every other company using the platform.
Who can access my account?
Access is role-based. The person who sets up the account (typically the business owner or a designated administrator) can invite team members and assign them roles that determine what they can see and do within the platform.
Can I change my subdomain later?
If you need to change your subdomain after setup, reach out to us directly — this isn't a self-service change yet, but we can make the update for you.
What if I forget how to access my account?
Since access is through your specific business group subdomain rather than a general login page, contact us directly with your company name and we'll help you get back in.
Billing
Billing & Plans
Zimpl offers three plans — Starter, Business, and Enterprise — described in full on the Pricing page. Starter and Business are billed monthly with no long-term lock-in; Enterprise is arranged as an annual agreement.
What happens if I exceed my plan's company limit?
Nothing breaks automatically. We'll reach out to discuss moving you to the next tier, prorated for the remainder of your billing cycle — you'll never lose access mid-month.
Can I switch plans later?
Yes. Moving between plans is straightforward, and your existing data and configuration carry over completely with no re-onboarding required.
Which currencies can I pay in?
Pricing is shown in USD by default, with clean local-currency figures available for BHD, AED, SAR, QAR, KWD, and OMR using the currency switcher on the Pricing page.
How do I cancel?
Contact us directly to cancel a monthly plan. Cancellation takes effect at the end of your current billing cycle, and we'll discuss data export options with you.
Using Zimpl
Common Issues
A few things that occasionally trip people up when they're new to the platform.
My confidence score looks lower than I expected
The Confidence Score reflects what's actually in your data — including overdue items, unresolved blockers, and compliance gaps. If it looks lower than expected, that's usually the system surfacing something genuinely worth a look, not an error. Use "Explain This" on the score to see exactly what's driving it.
A team member can't see a module I expected them to
This is almost always a role permissions setting. Check that the team member's assigned role includes access to that specific module — see the Documentation section on Roles & Permissions for details.
Data I entered isn't showing up in the briefing
The Executive Briefing refreshes on a daily cycle. If you've just entered new data, it may take until the next refresh to appear in the briefing summary, even though it's already saved in the relevant module.
I see a blocker that's already been resolved
Blockers need to be explicitly marked as resolved within the relevant module — they don't clear automatically just because the underlying issue was handled outside the system. Open the item and mark it resolved to clear it from the Attention Center.
Using Zimpl
Getting Support
Zimpl is built and supported by its founder directly — there's no large support team, but that also means your message goes straight to the person who built the platform and understands it completely.
How do I get in touch?
The fastest way is email at hello@zimpl.app, or the contact form on the Contact page. Business plan customers receive priority response times.
What information should I include?
Mentioning your business group's subdomain and a brief description of what you're seeing (including a screenshot if relevant) helps us resolve things faster.
What are typical response times?
We aim to respond within one business day for all plans, with priority handling for Business and Enterprise customers.
